Rose Jonas
19 posts
May 09, 2025
1:26 AM
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We honestly didn't anticipate much more than the bare minimum when we chose to take Swiss Air Terminal JFK for our family vacation to Europe: a lengthy check-in line, congested gate areas, and a tense boarding procedure. However, we had the exact opposite experience, which truly impressed us. As a family with two children under ten, we always plan for the worst. However, we were taken aback by the sense of peace and order that pervaded Terminal 1. The Swiss Air check-in counters were clearly marked, and we were greeted by courteous staff who didn’t just go through the motions — they were attentive, smiling, and even helped us get through the check-in process faster by tagging our stroller and offering assistance with our baggage. Security, which can often be a high-stress point when traveling with little ones, was well-managed with a dedicated family line that moved quickly. TSA agents were patient and respectful, which we truly appreciated. Once inside the terminal, we found it easy to navigate. There were plenty of seats, clean restrooms, and a decent variety of food and drink options, which meant we didn’t have to chase our kids around looking for snacks or a quiet place to sit. Boarding was called right on time, and families were invited early, making the process much easier. The Swiss Terminal JFK continued their thoughtful service onboard, helping families get settled and staying friendly throughout. This experience reminded us that travel — even international travel with children — doesn’t have to be chaotic or frustrating. With the right airline and a well-managed terminal, it can actually feel smooth and even a little enjoyable. Our journey began on a calm, organized note, and we couldn’t have asked for a better send-off.
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