sara157smith
90 posts
Jun 06, 2025
8:45 PM
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Traveling at the United Airlines JFK Terminal was impressively smooth. As soon as I got there, the whole process seemed to be well-coordinated. The check-in process had several kiosks and friendly representatives available to help. I was carrying a carry-on, and security checks were efficient thanks to well-handled TSA lines. Once past security, I could take my time to get a coffee and sit in a clean, comfortable seating area close to my gate. Charging stations were provided, and flight announcements were made on time and clearly. One highlight was when a United representative went out of their way to assist an elderly mobility-impaired traveler—very courteous service. Boarding was done in batches, with gate staff making clear announcements and assisting families with small children to board early. Overall, the cleanliness, efficiency, and great customer service of the terminal created a wonderful beginning for my journey. United's staff at DCA really does know how to provide a professional and respectful travel experience.
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