sara157smith
134 posts
Jul 12, 2025
1:54 AM
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I recently had a smooth departure from Hainan Airlines CAN Terminal and was genuinely impressed by the check-in process. Upon entering Terminal 1 at Guangzhou Baiyun International Airport, Hainan Airlines’ check-in counters were clearly marked and well-staffed. The ground agents were helpful and fluent in both Mandarin and English and guided me through baggage drop-off with ease. Even with several passengers in line, the process moved quickly, thanks to efficient queue management. My seat request was handled on the spot, and I was informed about the gate and boarding group in detail. Security screening was similarly quick, and terminal signs made it easy to find lounges, gates, and dining options. The waiting area had ample seating and charging ports, which added to the comfort. When boarding time came, the process was structured and calm, with agents clearly announcing zones and boarding groups. What I appreciated most was the friendliness and professionalism of the Hainan staff—they really set the tone for a good journey. If you’re flying from Guangzhou, Hainan Airlines makes the airport experience hassle-free. Everything from check-in to gate boarding was well managed, leaving me with a positive first impression of their ground service.
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