FazalGR
2 posts
Feb 03, 2026
2:16 AM
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Cost inefficiencies brought on by inadequate automation were the primary driver of the transfer, even if cost increases attracted attention.
Automation failures directly translate into lost revenue for MSPs:
• According to an MSP with 30 technicians, automation failures cost them $180,000 in billable hours per year.
• Another calculation showed that five minutes wasted on the ticker equated to 600 lost engineering hours per quarter.
The impact was downtime and compliant for internal IT teams:
• According to a university client, they were forced to devote one engineer full-time to remediation work when patch jobs failed.
• Due to incomplete endpoint reporting, a health care provider failed two HIPAA audits; this problem was directly related to their RMM tools and PSA software.
These were quantifiable dangers to profitability and regulatory position, not just abstract inconveniences. Upon quantifying these expenses, leadership made switching a strategic imperative.
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