If employees feel like they are doing "double work"—such as feeding data into a new system to satisfy management while secretly keeping private spreadsheets just to survive—your support model is failing. True digital transformation support should actively eliminate administrative friction, not create it. When internal IT support tickets surge and process compliance drops, it is a clear warning sign that your rollout prioritized technology over human user experience. Review your analytics, pinpoint where users are abandoning the system, and realign your support framework to simplify their daily tasks.